I had an interesting phone conversation the other day. A telemarketer from our local cable company called to see if we would be interested in bundling our internet service with them as well? No, I replied. They had provided our internet service years ago and the service was terrible. We would lose the signal about every six weeks, which would be followed by a 30-minute phone conversation to schedule an appointment, and then several more days before a technician actually showed up to jiggle the wires. Their substandard service, I told the young lady, had nearly destroyed my consulting business.

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